return policy

1. refund eligibility

To qualify for a refund, items or services must meet the following conditions:

• Purchased directly from talavelix.live.
• Request submitted within the stated return period.
• Unused, undamaged, and in original condition where applicable.
• Accompanied by valid proof of purchase.

2. time limits

Refund requests must be submitted within 14 calendar days from the date of delivery or service confirmation.

Requests received after this period may not be eligible unless required by applicable consumer protection laws.

3. how to request a refund

To initiate a return or refund:

1. Email our customer service team with your order number.
2. Provide a clear explanation of the issue.
3. Attach supporting documentation or photos if required.
4. Await confirmation and further instructions from TALAVELIX.

4. processing & requirements

Once approved, refunds are processed within 5–10 business days to the original payment method.

Customers are responsible for return shipping costs unless the product was defective or incorrect upon delivery.

5. exceptions

• Digital downloads or access-based services once delivered.
• Customized or personalized products.
• Items marked as final sale.
• Returns showing signs of misuse or alteration.